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Technical Support Specialist

od Birdseye Solutions u Beograd

If you would like to take a glimpse of what the world will look like in 10 years, join our team today. With one of Canada’s fastest growing companies you will be a part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast-paced environment as our company continues to grow at triple digits.
Birdseye Solutions is a world leader in end-to-end virtual presence deployment solutions. Our Professionally Trained Agents log in over the internet and take control of electronic equipment providing the customer with an instantaneous virtual presence service. A real time connection allows for the replacement of North American physical employees with ‘virtual agents’.

As Birdseye continues to grow, so do the available opportunities for dedicated team members. If you are looking to accelerate your career and fast track your way to the top, we are the company for you. Our fast growing customer base from various industries will expose you to a wide range of experiences.

Take responsibility for the smooth running of our 24/7 monitoring station and call centre where your professionalism, initiative and office skills will be welcome. Use the communication platform to express your ideas for improvement to the management, who are always open for new ideas.

**Employee Compensation Package & Perks

- Above average salary
- Bi-annual Performance reviews
- Bonuses for employees with children
- Quarterly Bonuses tied to work quality and commitment
- Team Building events (soccer, carting, Ladies’ corner, pool parties, etc.)
- A modern office space including a spacious lounge where employees relax and enjoy video games, pool, darts or foosball

**Responsibilities:

- Supervise and perform all hardware/ software upgrading activities
- Back up maintenance on all computers
- Understanding of and ability to install, configure and test all workstation hardware/ software
- Perform technical support for North American clients
- Contact internet provider and quickly deal with any internet issues/outages
- Resolve all monitoring station and customer network related issues quickly and efficiently
- Document in detail all work performed
- Create innovative solutions that boost productivity and efficiency
- Keep track of employee technical knowledge and perform training as necessary
- Create and upkeep training manuals
- Keep maintain CCTV and access control infrastructure internally and externally
- Daily communication with customers verbally and via email
- Schedule and attend all technical support meetings and sessions with staff and customers
- Update service records every time a service or interaction is performed on any hardware or software inside the station and at customers’ sites
- Ensure overtaken tasks are completed fully and in a timely manner

**Minimum Requirements:

- Electrical Engineering University Degree
- CCTV systems experience
- Excellent written and verbal English skills
- Excellent Cisco , Mikrotik and Barracuda knowledge
- Understanding of networking protocols (e.g. IPSEC, HSRP, BGP, OSPF, 802 .11, QoS)
- Solid understanding of the OSI or TCP/I P model
- Understanding existing and emerging technologies through self-study
- Ability to design systems and applications
- Understanding company business practices, approaches, organization and culture
- Managing projects, planning, prioritizing and administering work
- Exceptional Customer Service skills
- Exceptional problem solving skills
- Adaptability to new technologies and business strategies
- Ability to remain calm in stressful situations
- Attention to detail
- Accurate time estimation regarding required tasks

To apply for this opportunity, please send your resume or CV in English to office@pdgpartners.com

Objavljen od 21 Nov Pogledano 452 puta
Objavljen od 21 Nov Pogledano 452 puta
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